Shipping policy

Shipping Destinations

The Ultimate Find Co. ships to Canada, the United States, and select international destinations. Available shipping options and rates are shown at checkout based on the delivery address and product availability.

Shipping Rates

Shipping rates are calculated by our fulfillment partners and are displayed at checkout before payment. Rates vary depending on the product, delivery address, supplier, package weight, and shipping method selected.

Where available, customers may choose between standard and express shipping. Any estimated delivery dates shown at checkout are estimates only and are not guaranteed.

Order Processing

Orders are sent to our fulfillment partners after payment is confirmed. Processing times vary by product and supplier.

Once an order enters fulfillment, we may be unable to change or cancel it. If you need to request a change, contact support@theultimatefindco.com immediately. We will do our best to help, but changes and cancellations are not guaranteed.

Separate Shipments

Our products are carefully sourced from independent suppliers and may ship directly from different fulfillment locations. If an order contains multiple products, the items may arrive in separate packages and at different times.

Separate tracking numbers may be provided for each shipment. Shipping charges displayed at checkout may reflect multiple packages or fulfillment locations.

Tracking

When tracking information is available, it will be emailed after the order ships. Please allow up to 48 hours for tracking updates to appear after receiving the shipping confirmation.

Delivery Times and Delays

Delivery times shown at checkout are estimates provided by the carrier or fulfillment partner. Delays may occur because of weather, carrier disruptions, customs processing, holidays, high order volumes, or circumstances outside our control.

The Ultimate Find Co. is not responsible for carrier delays, but we will assist customers in locating delayed shipments whenever possible.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact support@theultimatefindco.com immediately. Address changes are not guaranteed after fulfillment begins.

Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Lost, Damaged, or Missing Orders

If tracking shows that your order was delivered but you cannot locate it, first check with household members, neighbours, building management, and the carrier.

For damaged, incorrect, or missing items, contact support@theultimatefindco.com within 7 days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label where applicable.

Duties and Import Charges

Orders crossing an international border may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier.

Unless these charges are specifically collected at checkout, they are the customer’s responsibility.

Contact

For shipping questions, contact us at support@theultimatefindco.com.