Refund policy
Last updated: September 1, 2026
We want you to love your Ultimate Find. If something is not right, please contact us at support@theultimatefindco.com and we will do our best to help.
30-Day Return Policy
You may request a return within 30 days after your order is delivered.
To qualify for a return, the item must be unused, unworn, unopened, and in the same condition in which it was received, with all original packaging, tags, accessories, and proof of purchase.
To start a return, email support@theultimatefindco.com with your order number, the item you wish to return, and the reason for the return. If your return is approved, we will provide instructions and the correct return address.
Please do not return an item without contacting us first. Products may be fulfilled by different suppliers and must be returned to the location we provide. Items sent to an unauthorized address may not be accepted or refunded.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return-shipping costs. Original shipping charges are non-refundable.
We recommend using a tracked shipping service, as we cannot guarantee receipt of an untracked return.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact us within 7 days of delivery at support@theultimatefindco.com.
Include your order number and clear photographs of the item, packaging, and shipping label. Once reviewed, we will arrange an appropriate replacement, refund, or other resolution at no additional cost to you.
Non-Returnable and Final-Sale Items
The Detox & Revive Luxury Herbal Tea 3-Can Set and The Shower Reset Aromatherapy Shower Steamers are final sale and cannot be returned or exchanged, whether opened or unopened. Individual tins or other components of a set cannot be returned separately.
For health, hygiene, and safety reasons, we also cannot accept returns of:
- Opened or used food, beverages, supplements, or other consumable products
- Opened, tested, or used beauty, skincare, wellness, bath, or personal-care products
- Personalized, customized, or made-to-order products
- Gift cards
- Any other items marked final sale
- Products returned without prior authorization
Final-sale restrictions do not apply when an item arrives damaged, defective, incorrect, or where a return or remedy is required by applicable law.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to receive a different item is to request a return for the original item and, once the return is approved, place a new order.
Order Cancellations
If you need to cancel or change an order, contact us immediately at support@theultimatefindco.com. We will try to accommodate your request, but cancellations and changes are not guaranteed once an order has been submitted to a supplier or entered fulfillment.
If the order has already shipped, it will be handled under this return policy.
Supplier-Fulfilled Orders
Our products are carefully sourced from independent suppliers and may be shipped directly by them. Items from the same order may arrive in separate packages or at different times.
Return instructions and return addresses may differ by product. Always contact us before returning any item.
Refunds
We will notify you when your return has been received and inspected. If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days after approval for us to process the refund. Your bank or credit-card provider may require additional time to post the funds to your account.
If more than 15 business days have passed since your refund was approved, contact us at support@theultimatefindco.com.
Consumer Rights
Nothing in this policy limits any rights or remedies available to you under applicable consumer-protection laws.